Refund policy

Returns & Refunds

We want you to be happy with your purchase. However, due to the nature of fragrance samples, some restrictions apply.

Returns

For hygiene and safety reasons, we do not accept returns on opened or used fragrance samples.

You may return items if:

• The item is unused, unopened, and in its original condition

• The return is requested within 14 days of delivery

To request a return, please contact us at support@thecolognezone.com with your order number.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• Photos of the issue

We will offer a replacement or full refund where appropriate.

Refunds

Once your return is received and inspected, we will notify you of the outcome.
If approved, refunds will be processed to your original payment method within 5–10 working days.

Non-Refundable Items

We do not offer refunds for:

• Opened or used fragrance samples

• Items returned without prior contact

• Change of mind after opening

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.